Refund and Return Policy
Effective Date: March 12, 2025

At Fuzzygllownie, we want you to be completely satisfied with your purchase. If for any reason you are not fully happy with your handbag, we are here to help. Please review our refund and return policy below.

1. Return Eligibility

We accept returns within 30 days from the date of purchase, provided that:

  • The item is unused and in its original condition.
  • The item is in its original packaging, with all tags and accessories included.
  • The item was purchased directly from our website.

Please note that personalized or custom-made products cannot be returned or exchanged.

2. Return Process

To initiate a return, please follow these steps:

  • Contact our customer service team at info@fuzzygllownie.com or call (607) 898-4032 with your order number and reason for return.
  • Once your return is approved, you will receive a return authorization and instructions on how to send the item back.
  • You are responsible for the shipping costs associated with returning the item. We recommend using a trackable shipping service to ensure the item reaches us safely.

3. Refunds

After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund. If your return is approved, we will process your refund to the original payment method. Please allow up to 10 business days for the refund to appear in your account, depending on your payment provider.

4. Exchanges

If you wish to exchange an item for a different size or style, please follow the same return process and place a new order for the desired item. We are unable to process direct exchanges at this time.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@fuzzygllownie.com with your order number and photos of the damage. We will offer a full refund or replacement at no additional cost to you.

6. Non-Refundable Items

The following items are not eligible for return or refund:

  • Gift cards
  • Final sale or clearance items
  • Personalized or custom-made products

7. Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to a defective or incorrect item.

8. Late or Missing Refunds

If you have not received your refund within the expected timeframe, please check with your bank or credit card provider. If you still have not received your refund, please contact our customer service team.

9. Changes to the Refund and Return Policy

We may update or modify this policy at any time, and the changes will be effective immediately upon posting on our website. Please review this policy periodically to stay informed about any updates.

10. Contact Us

If you have any questions or concerns regarding our refund and return policy, feel free to contact us at:

Email: info@fuzzygllownie.com
Phone: (607) 898-4032
Address: 838 N Wood Rd, Groton, New York (NY)